At HajjOrUmrah.co.uk, we are committed to protecting your privacy and ensuring your personal information is handled securely. This Privacy & Cookies Policy explains how we collect, use, and protect your data when you visit our website or use our services. By using our website, you consent to the practices described in this policy.
1. Information We Collect
We collect personal information to provide you with the best possible service and ensure a smooth booking experience.
1.1. Personal Information:
- When you book a package, we collect personal details such as your name, email address, phone number, mailing address, passport information, and payment details.
- We may also collect health-related information if necessary for travel arrangements.
1.2. Non-Personal Information:
- We may collect non-personal data, such as browser type, IP address, and website usage data, to improve our services and website performance.
2. How We Use Your Information
We use the information collected for the following purposes:
2.1. To Process Bookings:
- Personal information is used to confirm and manage your Hajj or Umrah bookings, issue travel documents, and communicate important updates.
2.2. To Improve Customer Service:
- We use your data to enhance the user experience, respond to customer inquiries, and provide technical support.
2.3. Marketing & Promotions:
- With your consent, we may send you promotional emails about new packages, special offers, or other services. You can opt-out of these communications at any time.
2.4. Legal Obligations:
- We may use your data to comply with legal requirements or respond to lawful requests by public authorities.
3. How We Protect Your Information
We are committed to safeguarding your personal information by implementing various security measures:
- Data Encryption: All sensitive information, such as payment details, is encrypted during transmission using Secure Socket Layer (SSL) technology.
- Access Control: Only authorized personnel have access to your personal information, and they are required to keep this information confidential.
- Data Retention: We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
4. Sharing Your Information
4.1. Third-Party Service Providers:
- We may share your data with trusted third-party providers, such as airlines, hotels, and payment processors, solely for the purpose of completing your booking or providing services. These third parties are required to protect your data in accordance with this Privacy Policy.
4.2. Legal Requirements:
- We may disclose your information if required to do so by law, or in response to valid requests by public authorities.
4.3. Business Transfers:
- In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will notify you of any such change and provide you with the option to opt-out of the transfer.
5. Cookies Policy
Our website uses cookies to enhance your browsing experience. Cookies are small text files that are stored on your device when you visit a website.
5.1. Types of Cookies We Use:
- Essential Cookies: These cookies are necessary for the functioning of our website and enable you to use its features, such as making bookings.
- Performance Cookies: These cookies collect anonymous data about how visitors use our website, helping us improve its functionality.
- Marketing Cookies: These cookies track your browsing habits and allow us to provide tailored advertising.
5.2. Managing Cookies:
- You can manage your cookie preferences through your browser settings. You have the option to disable cookies, but doing so may affect the functionality of our website.
6. Your Data Rights
6.1. Access to Your Data:
- You have the right to request a copy of the personal information we hold about you.
6.2. Rectification of Data:
- You have the right to ask us to correct any inaccurate or incomplete personal information.
6.3. Data Erasure:
- You have the right to request that we delete your personal data, provided it is no longer necessary for the purposes for which it was collected.
6.4. Data Portability:
- You have the right to request that your data be provided to you or a third party in a structured, commonly used, and machine-readable format.
6.5. Withdrawal of Consent:
- You have the right to withdraw your consent to the processing of your data at any time.
To exercise any of these rights, please contact us at: info@hajjorumrah.co.uk.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites, and we encourage you to review their policies before sharing any personal data.
8. Changes to This Privacy & Cookies Policy
We may update this policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. Any updates will be posted on this page, and your continued use of our website after any changes indicates your acceptance of the revised terms.
9. Contact Us
If you have any questions about this Privacy & Cookies Policy or how we handle your data, please contact us at:
Email: info@hajjorumrah.co.uk
Phone: +44 3338 809091
